When booking in we discuss your requirements, style you would like for your dog and we can advice you on this if you wish for some guidance or information. We also have spa packages you can choose from if you wish, your dog will be the best looking and smelling dog in the village! (Ask when booking in for more details)
Depending on the breed, requirements and temperament a groom can take anywhere from 1- 4 hours. We will either contact you when they are finished or we will arrange a pick up time for them to be collected.
If you are going to be late collecting, we do charge a boarding fee. Please see our Price Guide page for more information.
Please ensure you arrive promptly for your appointment. If you are more than 15 minute past your allotted time we may not have time to groom your dog.
If it is your first time visiting us, we ask a few basic question about your pet so we can ensure their safety and comfort. We will log the information so not to repeat this on every visit, unless anything changes.
A few of the questions we will ask:
If your dog has fleas please inform us before your appointment as we may not be able to carry out the groom due to the risk of passing them on to other dogs. However we may be able to arranage another appointment.
If your dog is female and is either in season or pregnant we will not be able to groom your dog due to the risks and discomfort it will bring you pet at this sensitive time.
If you have any question please call us on 01844 872 123
Please see our T&C's page for the full Terms and Conditions
Prior to the groom:
Before bringing your dog in to us, it would be in his/hers best interest to ensure they have relieved themselves to make their stay as comfortable as possible.
We aim to provide all our services to the highest standard and we pride ourselves in ensuring your canine companion only receives the best - from the high quality, all natural shampoos, to the show ring products to finish off the groom and give them the 'Wow' factor!
We strive to make your pets stay as comfortable and enjoyable as possible by ensuring all their needs are met. They will be provided with fresh water at all times, our salon is fully air conditioned, we operate a clean, safe environment and most importantly we keep a stash of some extra yummy treats! We are also firm believers in positive experiences so your beloved member of the family can't wait to visit us again.